jll16 Casino – Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal information collected by jll16 ("the Platform", "we", "us") in connection with the registration, use, and operation of the jll16.app website and all related services, applications, and features accessible through that website.

This Policy applies to all users of the jll16 platform, including registered account holders, visitors who browse the website without registering, and individuals who contact jll16 through any support channel. It governs personal information collected online through the Platform and, where applicable, through related customer service or compliance processes.

This Policy does not apply to third-party websites, applications, or services that may be referenced or linked from the Platform. jll16 is not responsible for the privacy practices of third parties and encourages you to review the privacy policies of any third-party services you access.

2. Personal Information We Collect

jll16 collects the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., UMID, passport, driver's license, SSS, PhilHealth);
• Contact Information: Email address, mobile phone number, and residential address;
• Financial Information: Payment method details (e.g., GCash account number, bank account details), transaction history, deposit and withdrawal records;
• Account Information: Username, account credentials (password stored in encrypted form only), account preferences and settings;
• Gaming Activity: Game play history, bet amounts, win/loss records, session durations, and bonus usage;
• Technical Information: IP address, device identifiers, browser type, operating system, referring URLs, and access timestamps;
• Communications: Records of customer support interactions, complaints, feedback, and any correspondence with jll16.

jll16 does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance purposes. Where sensitive information (such as government ID numbers) is collected, it is handled with enhanced security measures.

3. How We Collect Your Information

jll16 collects personal information through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with any feature of the Platform;
• Automatically — through cookies, server logs, and similar technologies when you visit or use the Platform (see Section 7 for details);
• From third parties — from identity verification service providers and payment processors as part of KYC and transaction processing obligations;
• From regulatory authorities — where jll16 is legally required to obtain or verify information in connection with its PAGCOR compliance obligations.

4. Purposes of Processing

jll16 processes your personal information for the following purposes:

• To create, maintain, and administer your jll16 account;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations and KYC requirements;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and resolve disputes;
• To detect and prevent fraud, money laundering, identity theft, and other prohibited activities;
• To comply with legal and regulatory obligations, including those imposed by PAGCOR and Philippine Anti-Money Laundering Council (AMLC);
• To enforce the jll16 Terms and Conditions and other applicable policies;
• To send you service-related communications, including security alerts and account notifications;
• To improve the Platform's performance, content, and user experience through aggregated analytics;
• To send promotional communications where you have provided consent or where permitted by applicable law, with an option to opt out at any time.

5. Legal Basis for Processing

jll16 processes your personal information on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform the contract between you and jll16 (i.e., provision of gaming services);
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including PAGCOR licensing conditions and AMLC reporting obligations;
• Legitimate interests: Processing for fraud prevention, security, and platform improvement where such interests are not overridden by your rights;
• Consent: For optional processing activities such as marketing communications, where your consent has been obtained and may be withdrawn at any time.

6. Disclosure of Personal Information

jll16 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. jll16 may disclose your personal information to the following categories of recipients:

• Payment processors and financial institutions — to facilitate deposits, withdrawals, and fraud checks (e.g., GCash, Maya, BPI, BDO);
• Identity verification providers — to conduct KYC checks and confirm the authenticity of identification documents;
• Regulatory and law enforcement authorities — including PAGCOR, AMLC, and the National Privacy Commission of the Philippines, where required by law or regulatory order;
• IT and infrastructure service providers — who host, maintain, and support Platform systems under strict data processing agreements;
• Professional advisers — including legal, audit, and compliance firms, subject to professional confidentiality obligations.

Any third party to whom jll16 discloses personal information is required to handle such information in accordance with applicable data privacy laws and jll16's data protection standards.

7. Cookies and Tracking Technologies

The jll16 platform uses cookies and similar tracking technologies to provide functionality, maintain session state, and gather analytics. Cookies used by jll16 fall into the following categories:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your login session and security state. These cannot be disabled without impairing Platform functionality;
• Performance Cookies: Used to collect anonymised data about how users interact with the Platform, which helps jll16 improve its services;
• Functional Cookies: Remember your preferences (such as language and display settings) to provide a more personalised experience.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of your jll16 account.

8. Data Retention

jll16 retains your personal information for as long as your account is active and for such additional periods as are required by applicable law or regulation. In particular:

• Account and KYC records are retained for a minimum of five (5) years from account closure, as required by PAGCOR and AMLC regulations;
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Customer support records are retained for three (3) years from the date of the last interaction;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter.

When personal information is no longer required, jll16 will securely delete or anonymise it in accordance with applicable data protection standards.

9. Data Security

jll16 implements appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jll16 platform;
• Encrypted storage of passwords and sensitive account credentials;
• Access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing;
• Incident response procedures for detecting and responding to potential data breaches.

While jll16 takes significant steps to protect your personal information, no transmission over the internet is entirely risk-free. You are responsible for keeping your jll16 account credentials confidential and for notifying jll16 immediately if you suspect any unauthorised access to your account.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal information held by jll16:

• Right to be Informed: The right to know that your personal information is being collected and processed;
• Right of Access: The right to request a copy of the personal information jll16 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal information;
• Right to Erasure: The right to request deletion of personal information that is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Object: The right to object to the processing of your personal information for marketing purposes;
• Right to Data Portability: The right to receive a structured, machine-readable copy of your personal information;
• Right to Damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, or unlawfully obtained personal information.

To exercise any of the above rights, please contact the jll16 Data Protection Officer through the support contact listed in Section 14. jll16 will respond to verified requests within a reasonable period as required by applicable law.

11. Children's Privacy

The jll16 platform is strictly intended for individuals who are at least twenty-one (21) years of age. jll16 does not knowingly collect personal information from persons under the age of 21. If jll16 becomes aware that personal information has been collected from an underage individual, that information will be deleted and the associated account will be closed immediately.

Parents or guardians who believe that a minor may have registered a jll16 account should contact jll16 support immediately so that appropriate action can be taken.

12. Cross-Border Data Transfers

In certain circumstances, jll16 may transfer your personal information to service providers or partners located outside the Philippines. Any such transfers are conducted in compliance with the Data Privacy Act of 2012 and only to recipients that provide an adequate level of data protection, either through regulatory equivalency, contractual safeguards, or other mechanisms recognised under Philippine data privacy law.

13. Changes to This Policy

jll16 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, jll16 will notify registered users via their registered email address or through a prominent notice on the Platform. The effective date of the current version is displayed at the top of this document. Your continued use of the jll16 platform following notification of changes constitutes your acceptance of the updated Policy.

14. How to Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information by jll16, please contact our Data Protection Officer through the Platform's live chat support, available 24 hours a day, 7 days a week.

Contact email: [email protected] (displayed as plain text — not a clickable link)

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe that your data privacy rights have been violated.